Return & Refund Policy – Start Button

At Start Button, we do not accept physical returns or offer replacements.
Instead, we provide a structured partial refund process for products that are proven to be defective.
All claims must strictly follow the steps below.

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🔌 Before submitting a claim

Some issues are caused by incorrect setup or loose cables.
Before reporting your console as defective, you must complete the following basic checks:

• Disconnect all cables and reconnect them firmly.

• Try the console on a different TV or HDMI port.

• Leave the console powered ON for at least 1 full minute, even if there is no image.

• Make sure the ports and connections are clean and unobstructed.

If the issue continues after these checks, you may proceed with the claim.

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⏱️ Valid claim requirements – 15-day deadline

Claims must be submitted within 15 calendar days of delivery.
You must email all the following to startbuttonapp01@gmail.com:

1. Your full name, order number, and date of purchase.

2. 5 clear photos of the product showing the issue.

3. 2 videos of at least 1 minute each showing:

   • The issue occurring in real time.

   • The console powered ON.

   • The original packaging (box, cables, labels, etc.).

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📩 Review and outcome

Once we receive the full claim, it will be reviewed within 7–10 business days.
If approved, you will receive a partial refund (no return required).

The refund amount will be determined based on the model and quality of the evidence.

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⚠️ Important notes

• Claims that are incomplete, blurry, missing videos, or submitted late will be automatically rejected.

• We reserve the right to deny any claim where damage cannot be clearly verified.

• We do not offer full refunds or send replacement units under any circumstances.

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📧 Official contact for refund requests

Support e-mail: startbuttonapp01@gmail.com
Suggested subject line: “Refund Request – Order #[your number]”